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Retail Innovation

5 min read

Search Advertising Down the Lane: What You Missed at ForesightOne and Vioby's Latest Webinar

By Michael Darer on Apr 5, 2019 11:38:30 AM

Last week--March 28th--ForesightOne had the honor of co-sponsoring an in-depth webinar with Vioby, exploring how e-commerce retailers and the digital agencies that serve them can optimize paid search advertising and customer experience for shoppers.

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3 min read

Agencies and Retailers, Be Mindful of Customer Experience!

By Curt Bloom on Mar 22, 2019 11:48:01 AM

 

What do you believe sets brands apart? 

While digital agencies offer an array of services that aim to help e-commerce brands increase their customer acquisition, it's important not to leave aside a key element that is proven to drive revenue and loyalty: the customer experience. Certainly, many businesses considered themselves experts in the field. In fact, according to Capgemini's recent report, 79% of retailers believe that they are "customer-centric."

Unfortunately, only 32% of consumers agree. 

So where is the gap? Well, let's take a look!

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